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Delivery Information

Free Delivery: Orders over £150 will be delivered free of charge. * 

Call us and order before midday and your items will be delivered the next working day, subject to stock (heavier items are loaded onto a pallet and may take 2-3 working days). Some other items are also available with free delivery (*To UK mainland only. Scottish Highlands and some remote postcodes incur an additional charge.)

Some smaller items are also eligible for free delivery. This is marked on the product page and only applies to items ordered individually. *

These will be delivered by Royal Mail (Signed For) or DPD, depending on the size of the item. We are unable to guarantee next-day delivery on items sent by Royal Mail.

Delivery Carriers

We work with a number of delivery carriers due to the wide variety of item sizes and weights that we sell. Items under 30 kg and less than 1 metre in length will ordinarily be delivered by DPD.

This service benefits from a 1 hour prediction window, sent to you by text message or email, and, once your order has been dispatched, allows you to change your delivery date or request a safe place or neighbour to leave it with. You can also track your delivery driver while en route. For more information on this service, click here to view the DPD website.

Please note: For orders over 1 metre or 30 kg, we will use FedEx, TNT or Tooles Transport (a pallet service). DPD orders also only apply to single, stocked items, with some postcode exclusions. If you are ordering multiple items or live in a remote area we may use a different carrier to get the delivery to you. If in doubt, please contact us to confirm the delivery carrier. 

Restricted Items

Some products, in particular certain brands of chainsaw or bladed-tools, cannot be shipped, so must be collected in store. These items are marked with a Collection Only image and will inform you of this also at the Basket section.

Tractors

Please note that tractors and ride-ons must be delivered by our own staff and vehicles, so are subject to delivery restrictions within our operating range. For more information, click here.

Saturday & Sunday delivery

For items marked as shippable with DPD (displaying a DPD logo on the product page), we are in most cases able to offer Saturday or Sunday deliveries at a charge of £18. This only applies to items currently in stock (please contact us to confirm this before ordering if your item is urgent), and when the order is placed before midday on the Friday before the weekend in question. Note that if you are ordering multiple items sometimes we are not able to use DPD due to size and weight restrictions, so we would again advise you contact us before ordering in these cases. Please select this delivery method at the checkout to add the surcharge to your order.

We can organise Saturday, Sunday or next day timed delivery on other items too - please contact us for further details and rates.

A minimum delivery charge of £8.50 applies to all orders under £150.

Leaving items in a safe place

Our delivery carriers are usually willing to leave items in a safe place if you are out. Please use the Comments box when ordering to specify a location, but note that we cannot be held responsible for any loss or damage to items as a result of being left unattended based on your instructions. 

Packaging

All the machinery we sell is brand new (unless specifically indicated), but before delivery it will have been built up and fully tested, being subject to a Pre Delivery Inspection (PDI). This means there may be traces of oil or fuel, and  very minor signs of use on your machine, and it may not be in its original box. Items are often also repackaged to ensure safe delivery. If you have any concerns about this, please do contact us. 

Garden Machinery Direct