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COVID-19 Customer Notice

27th May 2020

Dear Customer

Over the past few weeks we have seen an exceptional unprecedented volume of orders, and unavoidably there has been a delay in you receiving your orders.

Currently, all orders will now be dispatched within 4-8 working days providing we have stock* i.e. excluding weekends and bank holidays.

You will receive an email when your order is on its way so you know when to expect delivery.

We still ask that customers bear with us and instead of telephoning, please email us with any concerns and we will get back to you as soon as we can, as our limited staff are being slowed down by the volume of calls.

Rest assured we are still open and we are working as hard as we can to turn orders around as soon as possible. Your support and patience is much appreciated.

Kind regards,

The team at Garden Machinery Direct

*if a product is unavailable please allow additional time for delivery as we wait to receive stock from our supplier. If your order is urgent, please call our sales team to check live stock before ordering.

 

24th March 2020

Dear Customer

In response to the government announcement last night we wish to reassure our much valued Garden Machinery Direct customers that our website gardenmachinerydirect.co.uk remains open for business as normal and as the situation stands we are still able to dispatch machinery and parts with carriers and the Post Office.

Staff are still available to support the online business by telephone. As there can be no physical contact when making deliveries, we will not require you to sign any documentation when they are made. Instead a photograph will be taken and we will email you any necessary documentation. Inevitably due to the logistical pressure on carriers, it may mean that despatching goods out to customers may take slightly longer than normal and we ask for your patience and understanding.

This is traditionally a very busy time of year for us and we wish to continue to support our much valued customers to the best of our ability in these exceptional times whilst also ensuring the safety, health and welfare of all of our much valued staff and their families.

We thank you for your cooperation and understanding.

Mark Smith

Sales Director

Garden Machinery Direct