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FAQs

Please find below a list of frequently asked questions related to all aspects of online ordering with Garden Machinery Direct. Should you need any additional information, or cannot find the answer to your question here, please contact us.

 

Ordering Online

Q. Can I place my order over the phone?

A. At this moment in time we are unable to accept orders over the phone. This is to protect both ourselves and the customer from fraudulent orders.

Q. Do you have any discount codes?

A. No. We believe our customers deserve the best prices every time they shop with us, which is why we offer competitive prices which we review regularly, as opposed to discount codes.

Q. I have a discount code and it doesn’t work. Can you help?

A. As discussed above we do not offer discount codes. We are aware that some voucher sites do advertise discount codes for our site, but these have not come from Garden Machinery Direct, we do not have a relationship with any discount code website, and the codes will not work.

Q. When will payment be taken?

A. We take payment at the point of purchase, as is common practice with the majority of online retailers.

Q. My order is on hold, have you taken payment?

A. We take the payment at the point of purchase, as is common practice with the majority of online retailers. We understand this can be frustrating if your order is on hold awaiting stock; if it is an issue, we can cancel and refund your order and you are welcome to reorder as soon as we have stock, although we cannot guarantee any free stock will be available at that point.

 

Delivery & Returns

Q. When will my order arrive?

A. This will depend on the delivery method you have chosen at the checkout. In general, most orders will arrive within 1-3 working days once dispatched. Please refer to our delivery page for further information.

Q. Can I track my order?

A. Yes, you can! Once your order has been dispatched, you will receive a tracking link from the courier via email. If this isn't received, please contact us and we will provide this for you.

Q. How do I return my order?

A. Please visit our returns page for instructions of how to return any items from your order.

 

Aftersales

Q. My delivery has arrived damaged, what do I do?

A. We are sorry your delivery has arrived damaged. If there is no damage to the machine, please feel free to contact us so we can pass this information onto the courier. If you believe there to be damage to the machine please email aftersales@gardenmachinerydirect.co.uk with photographic evidence of the damage, who will investigate this for you.

Q. My order has arrived and I've received the wrong item, what do I do?

A. Firstly, please check your order confirmation email to confirm whether you ordered the item you were expecting. In some cases machines are sent to us in bulk from our suppliers, in others the boxes may be damaged, and sometimes we don't feel the packaging is adequate for dispatch. As a result, we do sometimes reuse other boxes and packaging, so if you believe you have been sent the wrong item please open up the packaging to check. If you are sure you have received the wrong item please email aftersales@gardenmachinerydirect.co.uk who will investigate this for you.

Q. I'm missing an item(s) from my order, what do I do?

A. Firstly, please check your order completion email to confirm whether your full order has been dispatched or not. Then, carefully check all packaging for the missing item(s). If you are sure you are missing an item(s), please email aftersales@gardenmachinerydirect.co.uk who will investigate this for you.

Q. I'm missing a battery from my order, what do I do?

A. In the case with cordless products that are ordered with a battery, we often include the battery in the machine itself as its safer to transport it this way. Please check your machine first, and if you are still missing a battery please email aftersales@gardenmachinerydirect.co.uk who will investigate this for you.

 

We are always looking to improve, so if you cannot find your question and answer here, please do email us at general@gardenmachinerydirect.co.uk so we can update our page and help future customers.

Garden Machinery Direct