What Garden Machinery Warranties Really Cover

 

When you invest in garden tools and machinery, it’s natural to take comfort in the promise of a ‘3-year warranty’ or a ‘manufacturer guarantee’. But the truth is that not all warranties cover exactly what you might expect. If you’ve ever been left footing the bill for what seemed like a covered repair, you’re not alone.

In this guide, we’ll break down what garden machinery warranties actually mean, what’s usually included (and what’s not), and how you can protect yourself by buying from a trusted, authorised dealer, like us. We’ll also spend some time focusing on two of our leading suppliers, STIHL and Husqvarna. So, if you want to find out more about the STIHL saw warranty or Husqvarna automower warranty, please read on…

The Basics: What Is a Warranty?

Let’s clear something up from the start. A garden machinery warranty is not a blanket promise to fix any fault for free during the coverage period. Instead, it specifically protects against defects in materials or workmanship—two very precise conditions.

If your hedge trimmer breaks because of a faulty component or an error during assembly, that’s a valid warranty claim. But if it fails due to misuse, poor maintenance, or contaminated fuel, you’re likely out of pocket—even if the fault looks similar.

A Real-World Example: Same Fault, Different Outcome

Take two petrol chainsaws that stop running mid-use. Both are within warranty. Both refuse to restart.

In one case, the technician finds a piece of sealant from inside the carburettor has broken off and blocked the fuel jet. That’s a defect in workmanship. Covered under warranty.

In the second, the fuel is contaminated with fine grit that’s clogged the same jet. That’s external damage. Not covered under warranty.

Same repair. Same part. Different cause—different outcome.

Why Wear Parts Are Treated Differently

Another common pitfall is wear and tear. Many warranties have different conditions for ‘wear parts’, such as belts, blades, sprockets, chains, and batteries. These are expected to degrade over time and may have a shorter length of cover unless the failure is due to a proven defect.

Examples of Manufacturers’ Warranty Policies

Most manufacturers offer different lengths of warranty depending on whether the tool is used domestically or professionally, although this can be complicated if the tool in question is specifically designed for either home or commercial use. Therefore, it’s vitally important to select the correct product for the task in hand, which will dramatically reduce the likelihood of an issue arising with your warranty. In some cases, it is also possible to extend the length of a warranty period.

Let’s take a look at the warranty policies of two of our leading suppliers to find out more…

STIHL Warranty Information

STIHL guarantees their AI, AS, and AK systems to domestic users for 2 years but these products are not covered by a STIHL warranty when used professionally. However, STIHL’s AP System tools are backed by a 2-year warranty for both domestic and professional users. Therefore, if you fall into the latter category and are buying a chainsaw, you should choose one from the company’s AP System in order to receive a STIHL chainsaw warranty.

You can find out more STIHL product warranty information here.

The Husqvarna Warranty

Husqvarna provides a 2-year warranty to domestic users, and a 1-year warranty for professionals, on all of its products, providing they are registered, correctly serviced, and operated in accordance with their intended use.

The Husqvarna battery warranty is handled slightly differently. Starter batteries are covered for 1 year for all users, while Robotic mower batteries, backpack batteries, and other battery services are covered for 2 years (again, 1 year when used professionally).

You can extend your cover for a further 1 – 3 years by taking out Husqvarna Warranty Plus. This policy can be added up to 30 days after purchasing your product. To take advantage of this Husqvarna extended warranty, annual servicing at an authorised dealer is mandatory for it to remain valid. So, if you want to enjoy a Husqvarna 5 year warranty on your chainsaw, a longer Husqvarna riding mower warranty, or extend your Automower warranty, get in touch with us for help arranging Warranty Plus.

The best place to find an overview of the Husqvarna chainsaw warranty, Husqvarna lawn mower warranty, and other Husqvarna manufacturer warranty information is on the Husqvarna warranty website page here.

Coverage Without Confusion

When you buy online from a random seller, you often miss out on the support structure needed to make warranty claims easy. Worse, some unauthorised resellers can invalidate the manufacturer’s guarantee altogether.

But when you shop with us, we register the warranty on your behalf (with the exception of EGO products, where the user must register within 30 days). Therefore, you get peace of mind from the start, knowing your machine is fully protected and logged with all the right details.

Why Buying from Us Makes a Big Difference

At Garden Machinery Direct, we’ve been helping customers make smart investments in tools for nearly 60 years. Every single product we sell—from mowers to chainsaws to robotic units—is guaranteed by a manufacturer we are authorised to represent.

This means we handle the entire warranty process on your behalf, from registration to claims approval. Our factory-trained technicians carry out diagnostics, servicing and repairs in line with brand expectations. So, if your machine fails under warranty, you’ve got experienced people advocating for you—not against you.

We’re also upfront about what’s covered and what isn’t. Our goal is to help you understand what you’re buying, how to maintain it properly, and how to get the most from your investment.

Support Wherever You Are

While we serve customers across the UK, we also offer hands-on servicing and repairs at our Worcestershire base. If you’re not local, our relationship with nationwide dealer networks means we can help you access authorised warranty repairs near you—something you’ll struggle to find through many other online retailers.

Don’t Just Compare Features—Compare Warranties

It’s easy to compare cutting widths and battery specs. But understanding how the Husqvarna manufacturer warranty, the STIHL product warranty, or a Husqvarna Automower extended warranty really works could save you hundreds of pounds in the long term.

So, when you buy garden tools and machinery, ask yourself:

Is the seller an authorised dealer?

Who carries out the warranty work?

Will I be supported after the sale?

What happens if the machine breaks down after six months?

At Garden Machinery Direct, the answer is always clear: yes, you’ll be supported, and yes, we’ll help.

Final Thoughts on Warranties

Warranties can feel like a safety net—but only when you understand how they work and buy from someone who stands behind their service. Whether you’re eyeing a new mower or a top-end chainsaw, make sure you’ve got genuine warranty protection to go with it.

Choose quality and support by shopping through an authorised dealer, like Garden Machinery Direct.

Ready to invest with confidence? Explore our full range of garden machinery now.