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Delivery Information

Latest update

We anticipate that new orders will be dispatched within 4-6 working days, once all items are available. Delivery is an express service and is usually expected within 1-2 working days, however see below for further information for your delivery location.

Delivery

England, Scotland, and Wales (excluding Scottish Highlands and Islands)

Standard Delivery – FREE over £150 or £7.95 otherwise*

The size and weight of the order determines which courier is used between DPD, DHL, TNT, and Marshalls. In all cases you will receive a premium service, that allows you to track your parcel which is usually delivered the following working day from dispatch** but this is not guaranteed. If stock levels are low and you need it urgently, please contact us to confirm availability. In the case of DPD and DHL you will receive a 1 hour expected delivery window, with Marshalls you will receive a 2 hour delivery window, and with TNT you will be advised what day delivery is to be expected. 

*Please note some bulkier, heavier items (for example trailers) will incur a surcharge for delivery, but this will be displayed on the product page if so.

Express Delivery

Express delivery is available to delivery addresses in England, Scotland, and Wales (excludes Scottish Highlands and Islands) and only orders under 50 kg qualify for express delivery; if you don't see the option available at the checkout, we are currently unable to offer express shipping to you. Orders will only be shipped when all items are in stock; if you order using express delivery and at least one item is out of stock, all items will be dispatched together on an express service once available.

Orders under 10 kg

Express delivery - £15

Orders 10-50 kg

Express delivery - £20

Orders placed using express delivery will be dispatched the following working day, and sent on an express service to be delivered the next working day (providing there are no delays with the courier). Working days do not include weekends or bank holidays. For example, if you place your order on a Wednesday, it will be dispatched on Thursday with delivery expected on Friday; if you order on a Friday, Saturday, or Sunday, your order will be packaged on Monday (or a Tuesday if it is a bank holiday). 

Tractor and Ride-on Mower Delivery

Ride-on mowers must be delivered by our own drivers. Delivery is free to addresses within 100 miles of our Worcester showroom. Additional charges apply to delivery addresses beyond this, please contact us for a quote.

Scottish Highlands and Remote Scotland

We are charged a surcharge by our couriers to deliver to addresses in these locations. Garden Machinery Direct covers the standard delivery fee, but the surcharges imposed by the courier must be paid by the customer. Weights may be calculated volumetrically.

Orders under 30 kg

Standard Delivery - £15

Delivery is usually expected within 2-3 working days** from dispatch.

Orders over 30 kg

Standard Delivery – from £29.70 

Charges are calculated based on the weight of the order, please enter the delivery postcode on the basket page for the delivery cost of its contents. Delivery is usually expected within 2-3 working days** from dispatch.

Scottish Islands

We are charged a surcharge by our couriers to deliver to addresses in these locations. Garden Machinery Direct covers the standard delivery fee, but the surcharges imposed by the courier must be paid by the customer. Weights may be calculated volumetrically.

Orders under 30 kg

Standard Delivery – £20

Delivery is usually expected within 2-3 working days** from dispatch.

Orders over 30 kg

Standard Delivery – from £29.70

Charges are calculated based on the weight of the order, please enter the delivery postcode on the basket page for the delivery cost of its contents. Delivery is usually expected within 2-3 working days** from dispatch.

Isle of Wight

Orders under 50 kg

Standard Delivery - FREE

Delivery is usually expected within 2-3 working days** from dispatch.

Orders over 50 kg

Pallet Delivery – £40

Delivery is usually expected within 2-3 working days** from dispatch.

Channel Islands, Isle of Man & Northern Ireland

We no longer offer this option as standard on our website due to the substantial, constantly changing shipping costs imposed on us because of Brexit.

**Please note, we cannot be held responsible for any delivery delay issues beyond our control, including adverse weather conditions and courier mistakes. We will endeavour to post any regional delay updates on this page as appropriate.
 

Couriers

With orders sent with both DPD and DHL you will benefit from full tracking information, a 1-hour predicted delivery window, and proof of delivery.

Where orders are too heavy to send with DPD/DHL, we will dispatch these with Marshalls or TNT. You will benefit from full tracking information with both couriers, and receive a 2 hour delivery window with Marshalls, and be able to see the day of expected delivery with TNT.

Our couriers are usually able to leave your delivery in a safe place; please leave a note during checkout and we will pass this onto the courier. However, we cannot guarantee your request will be actioned, and if it is, we are not responsible for any loss or damage occurred because of your instructions.
 

International Delivery

Due to the COVID-19 pandemic and Brexit, it is with regret that we are unable to ship internationally. This includes the Republic of Ireland. We will update this page when we resume our international shipping services.
 

Further Delivery Need-to-knows

Packaging

All the machinery we sell is brand new (unless explicitly indicated) as is tested prior to dispatch. This means that there may be traces of oil or fuel in the machine, and very minor signs of use. The machine may not also come in its original box, as sometimes machines are sent to us in bulk and without individual boxes, and sometimes their boxes may not be deemed suitable for onward travel. This is all completely normal, but if you have any concerns please do contact us.

Out of stock items

Orders will be dispatched only when all items are available. If you require any items sooner, please place your order containing only the in stock items and place a separate order containing the out of stock items.
 

If you have any other queries relating to delivery, please contact us.

Garden Machinery Direct