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Delivery Information

Delivery

The below outlines our various postage rates. To ensure our customers pay just the right amount of postage, we have different options available depending on the size and weight of the order, the courier used, and the delivery destination.

You can add all items you wish to purchase to your basket, and on the basket page enter your delivery postcode for a look at the postage options and prices available to you, before proceeding with your purchase.
 

England, Scotland, and Wales (excluding Scottish Highlands and Islands)

Standard Delivery DHL/TNT – FREE on orders over £150 or £5.50 otherwise

Or, for select small-postage sized items, one or both of the following delivery options will be available at the checkout:

Small Parcel DHL – £4.50

Small Parcel DPD – £4.95

Delivery is usually expected within 1-2 working days* from dispatch.

Tractor and Ride-on Mower Delivery

Ride-on mowers must be delivered by our own drivers. Delivery is FREE to addresses within 100 miles of our Worcester showroom (WR5 1HF). Delivery is chargeable for addresses beyond this, please contact us for a quote.
 

Northern Ireland and Scottish Highlands

We are charged a surcharge by our couriers to deliver to addresses in these locations. Garden Machinery Direct covers the standard delivery fee, but the surcharges imposed by the courier must be paid by the customer.

Orders under 30 kg

Standard Delivery DHL - £15

Delivery is usually expected within 2-3 working days* from dispatch.

Orders over 30 kg

Standard Delivery TNT – from £24, an additional charge of £6.25 applies for every 5 kg increment over 35kg. Enter the delivery postcode on the basket page for a postage quote.

Delivery is usually expected within 2-3 working days* from dispatch.
 

Channel Islands, Scottish Islands, and Isle of Man

We are charged a surcharge by our couriers to deliver to addresses in these locations. Garden Machinery Direct covers the standard delivery fee, but the surcharges imposed by the courier must be paid by the customer.

Orders under 30 kg

Standard Delivery DHL – £20

Delivery is usually expected within 2-3 working days* from dispatch.

Orders over 30 kg

Standard Delivery TNT – from £24, an additional charge of £6.25 applies for every 5 kg increment over 35kg. Enter the delivery postcode on the basket page for a postage quote.

Delivery is usually expected within 2-3 working days* from dispatch.
 

*Please note, we cannot be held responsible for any delivery delay issues beyond our control, including adverse weather conditions and courier mistakes. 
 

Couriers

With orders sent with both DPD and DHL, you will benefit from full tracking information, a 1-hour predicted delivery window, and proof of delivery.

Where orders are too heavy to send with DPD/DHL, we will usually dispatch these with TNT. You will benefit from full tracking information and be able to see the day of expected delivery.

Our couriers are usually able to leave your delivery in a safe place; please leave a note during checkout and we will pass this onto the courier. However, we cannot guarantee your request will be actioned, and if it is, we are not responsible for any loss or damage occurred because of your instructions.
 

International Delivery

Due to the COVID-19 pandemic, it is with regret that we are unable to ship internationally now. This includes the Republic of Ireland. We will update this page when we resume our international shipping services.
 

Further Delivery Need-to-knows

Packaging

All the machinery we sell is brand new (unless explicitly indicated) as is tested by our trained technicians prior to dispatch, as authorised to do so by the manufacturer. This means that there may be traces of oil or fuel in the machine, and very minor signs of use. The machine may not also come in its original box, as sometimes machines are sent to us in bulk and without individual boxes, and sometimes they may not be deemed suitable for onward travel. This is all completely normal, but if you have any concerns please do contact us.

Out of stock items

Orders will be dispatched only when all items are available. If you require any items sooner, please place your order containing only in stock items and place a separate order containing out of stock items.
 

If you have any other queries relating to delivery, please contact us.

Garden Machinery Direct