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Delivery Information

27th May 2020

Dear Customer

Over the past few weeks we have seen an exceptional unprecedented volume of orders, and unavoidably there has been a delay in you receiving your orders.

Currently, all orders will now be dispatched within 4-8 working days providing we have stock* i.e. excluding weekends and bank holidays.

You will receive an email when your order is on its way so you know when to expect delivery.

We still ask that customers bear with us and instead of telephoning, where possible please email us with any concerns and we will get back to you as soon as we can, as our limited staff are being slowed down by the volume of calls.

Rest assured we are still open and we are working as hard as we can to turn orders around as soon as possible. Your support and patience is much appreciated.

Kind regards,

The team at Garden Machinery Direct

*if a product is unavailable please allow additional time for delivery as we wait to receive stock from our supplier. If your order is urgent, please call our sales team to check live stock before ordering.

 

UK Delivery (subject to items being in stock, please call us to confirm stock status prior to ordering as we do not currently show live stock on our website)

Free delivery on orders over £150* 
For orders over £150, call us and order before 1.30pm and your items will be delivered the next working day, subject to stock.

Some smaller items are also eligible for free delivery. This is marked on the product page and only applies to items ordered individually. To UK mainland only. Scottish Highlands and some remote postcodes incur an additional charge. Items under £150 that are ordered with free delivery will usually be sent using Royal Mail 2nd Class Signed For, or an equivalent 2-3 day service. If you require a "Free Delivery" item under £150 more urgently, please select a different delivery method at checkout or contact us for advice.

Pallet delivery
Heavy items are loaded onto a pallet and may take 1-2 working days to arrive*.

Tractor and ride-on mower delivery
Tractors and ride-ons can only be delivered within 100 miles of our branches. Contact us prior to ordering for pricing to your location, if outside that range. Our head office postcode is WR5 1HF., whilst our Hereford branch is located in HR1 2UA.

If your order is urgent, or you have any other queries relating to delivery, please contact us before placing it. 

*We cannot be held responsible for any delivery delay issues beyond our control, including adverse weather conditions and courier mistakes. 

Delivery Carriers

We use a variety of delivery companies, such as FedEx, Tooles Transport and DPD. For smaller, stocked items under 30 kg and less than 1 metre in length, you can usually choose to have these shipped with Standard Delivery (with TNT or FedEx depending on the product), or Premium DPD Delivery, which provides the benefit of a 1 hour delivery slot and customisable delivery date and locations. You will receive an email and text message with the delivery information upon dispatch. For more information, view the DPD website.

If you are ordering multiple items or larger products, we will use a different carrier. If it is essential that your order is sent with DPD, please contact us before placing your order.

Our delivery carriers are usually willing to leave items in a safe place if you are out. Please use the comments box when ordering to specify a location, but note that we cannot be held responsible for any loss or damage to items as a result of them being left unattended, based on your instructions. 

Saturday/Sunday Delivery (subject to items being in stock, please call us to confirm stock status prior to ordering as we do not currently show live stock on our website)

Certain products can be ordered for Saturday or Sunday delivery at a surcharge of £18. This only applies to items currently in stock and when the order is placed before 12pm on the Friday before the weekend in question. Note that if you are ordering multiple items, we may not be able to ship these for a weekend delivery due to size and weight restrictions, so we would advise you contact us before ordering in these cases. Please contact us for more information if you need further assistance.

International Shipping

For a quote on shipping to your country outside of the UK, please email us with your full delivery address, and exactly what you'd like to order as we will need to determine the weight of the parcel for a quote. We regret that we are unable to ship to Ireland currently, due to the increased regulations by our courier. 

Further Delivery Need-to-knows

Packaging

All the machinery we sell is brand new (unless specifically indicated), and is tested by the manufacturer's trained technicians before delivery. This means there may be traces of oil or fuel, and  very minor signs of use on your machine, and it may not be in its original box. However rest assured you will be receiving a brand new and otherwise unused machine. Products are often also repackaged - not necessarily in branded packaging - to ensure safe delivery and to also reuse packaging. This is totally normal, but if you have any worries about this please do contact us. 

Garden Machinery Direct