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Returns Policy

We are sorry to hear you need to return an item to us

Please click here to open our returns form, in PDF format. Please print it out, fill it in, and include it with your return as per the instructions detailed on the returns form.

If you require any further help or advice, please email our returns team who will be happy to help.

Following are the terms and conditions that constitute our Return Policy


  • Returns must be initiated within 30 days from the date you received your purchase.
  • Items must be in their original state and condition and in the original packaging.
  • Include any invoice, packing slip, or proof of purchase as well as the return form.
  • Please allow 10 business days for the processing of returned items.
  • For large items, contact us for collection. The cost of both postage and collection will be deducted from your refund.


  • Customers will be notified via email upon receipt of returned item.
  • An additional email will be sent within 10 business days of receipt regarding the status of the return.
  • It may take up to 14 days for a refund to post to the account utilized for purchase. 
  • A 25% administration fee will be deducted from the value of the refund.

Shipping and Handling Charges

  • Shipping charges applied to the original purchase are non-refundable.
  • Shipping costs for returned items are the responsibility of the customer and are non-refundable. 

Warranty Items

  • If your item is faulty or damaged upon receipt, please contact us at to arrange collection and repair/replacement.
  • There is a nationwide dealer network that may be an easier option than returning your item to us so please contact us first.
  • If upon inspection any damage is due to customer misuse, this will be chargeable.
Garden Machinery Direct