Aftersales & Returns
Step 2: Please fill in the form below:
Returns Terms & Conditions
If you have changed your mind, ordered the wrong product or just want to return it
- In these cases, you may cancel your order at any point up to the end of the fourteenth day from the date you received it. You must fill in this form to indicate your wish to cancel.
- All returns of this type will be subject to a 25% handling charge
- Your item must be in a resaleable condition, in its original packaging, and must not have been used. If an item appears to have been used, we reserve the right to deduct an appropriate amount from any refund, to cover repairs, restocking fees or the product's reduction in value. We will of course advise you of this before proceeding.
- If you require us to collect your order from you, we will deduct the cost of this from any refund. You will be notified of this before we proceed.
- Any refund will be processed as soon as we have inspected the item upon its receipt by us. We regret that original delivery fees (i.e. to get the order to you in the first place) are not refundable in these cases.
Please note: For orders where you have changed your mind, you have ordered the wrong product or you no longer require it, the items must be sent back (or collected by us) at your expense and will be subject to a 25 percent handling charge. We are also unable to refund the original postage cost (if applicable) on your order in these cases. If you do require us to collect your order, collection costs will be agreed in advance with you, and will be deducted from any final refund amount.
Step 2: Please fill in the form below:
Returns Terms & Conditions
If you have changed your mind, ordered the wrong product or just want to return it
- In these cases, you may cancel your order at any point up to the end of the fourteenth day from the date you received it. You must fill in this form to indicate your wish to cancel.
- All returns of this type will be subject to a 25% handling charge
- Your item must be in a resaleable condition, in its original packaging, and must not have been used. If an item appears to have been used, we reserve the right to deduct an appropriate amount from any refund, to cover repairs, restocking fees or the product's reduction in value. We will of course advise you of this before proceeding.
- If you require us to collect your order from you, we will deduct the cost of this from any refund. You will be notified of this before we proceed.
- Any refund will be processed as soon as we have inspected the item upon its receipt by us. We regret that original delivery fees (i.e. to get the order to you in the first place) are not refundable in these cases.