Request a Return

Step 2: Please fill in the form below:


Full Name:	*
Order ID:	*
	Please enter your order ID, starting with GMDIN. This will be on your order confirmation emails and invoices
Telephone Number:	*
	Please enter a landline or mobile telephone number so that we can contact you for more information or to arrange a collection.
Email Address:	*
	We may contact you by email regarding your return request, such as to arrange a collection.
Product(s) to be Returned:	*
	Please enter the name of the product(s) you are returning from your order. If returning multiple products, list them on multiple lines. For an entire order, simply write ALL.
Would You Prefer a Refund or Replacement?	Refund * Replacement
	Our ability to offer either of these depends on our inspection of your item once received back
Reason for Return:	*
	Select the reason you are returning your item(s)
Additional Comments:	*
	Please include more information relating to your return

Upload a Photo:
	If you would like to upload a photo to demonstrate an issue or damage to your machine, please feel free.
Upload a Photo (2):

	*
	Please add the two numbers

Returns Terms & Conditions

If we sent you the wrong item, it was damaged on arrival, is faulty, or is not fit for purpose

If we have sent you the wrong item or it was damaged on arrival, we can either collect and refund your order (including your original delivery cost) or send you the correct item at our expense (this will usually be done via a swap with the incorrect item on the doorstep if possible).
If your item has been used and has now developed a fault that is not covered under the manufacturer's warranty (for example, issues not covered under warranty include improper use, damage, using wrong or stale fuel and improper storage), we will not be able to provide a full refund or replacement . After the first 12 months, you may also have been required to have your product serviced to extend its warranty. Contact us and we can advise you of this. Some manufacturers use their dealer network for warranty issues and repairs. In these cases, we will direct you to your local dealer, as they will be in a better position to assist you. If you are in doubt about whether your fault is covered by warranty, please provide as much detail as possible so our staff can advise you when they contact you.
If you believe your item is not fit for purpose, please provide as much detail as you can in the form above and we will contact you to discuss your problem.
If a return is necessary, we will arrange for our couriers to pick the order up from you and will contact you to arrange a convenient time for this.

If you have changed your mind, ordered the wrong product or just want to return it

In these cases, you may cancel your order at any point up to the end of the fourteenth day from the date you received it. You must fill in this form to indicate your wish to cancel.
Your item must be in a resaleable condition, in its original packaging, and must not have been used. If an item appears to have been used, we reserve the right to deduct an appropriate amount from any refund, to cover repairs, restocking fees or the product's reduction in value. We will of course advise you of this before proceeding.
If you require us to collect your order from you, we will deduct the cost of this from any refund. You will be notified of this before we proceed.
Any refund will be processed as soon as we have inspected the item upon its receipt by us. We regret that original delivery fees (i.e. to get the order to you in the first place) are not refundable in these cases.

Please note: For orders where you have changed your mind, you have ordered the wrong product or you no longer require it, the items must be sent back (or collected by us) at your expense. We are also unable to refund the original postage cost (if applicable) on your order in these cases. If you do require us to collect your order, collection costs wil be agreed in advance with you, and will be deducted from any final refund amount.

Step 2: Please fill in the form below:


Full Name:	*
Order ID:	*
	Please enter your order ID, starting with GMDIN. This will be on your order confirmation emails and invoices
Telephone Number:	*
	Please enter a landline or mobile telephone number so that we can contact you for more information or to arrange a collection.
Email Address:	*
	We may contact you by email regarding your return request, such as to arrange a collection.
Is the Product Unused, in Original Packaging?	Yes * No
	Please note, we can only accept returns for orders placed by mistake or no longer wanted if the item is unused, 'As New' and in its original packaging.
Product(s) to be Returned:	*
	Please enter the name of the product(s) you are returning from your order. If returning multiple products, list them on multiple lines. For an entire order, simply write ALL.
Return Method:	I will return the item(s) at my own expense * Please arrange collection of my item(s)
	Please indicate whether you are returning the product at your own expense (be sure to use a recorded delivery method), or if you require us to arrange a collection for you (we will contact you to advise you of the cost of this).

	*
	Please add the two numbers

Returns Terms & Conditions

If we sent you the wrong item, it was damaged on arrival, is faulty, or is not fit for purpose

If we have sent you the wrong item or it was damaged on arrival, we can either collect and refund your order (including your original delivery cost) or send you the correct item at our expense (this will usually be done via a swap with the incorrect item on the doorstep if possible).
If your item has been used and has now developed a fault that is not covered under the manufacturer's warranty (for example, issues not covered under warranty include improper use, damage, using wrong or stale fuel and improper storage), we will not be able to provide a full refund or replacement . After the first 12 months, you may also have been required to have your product serviced to extend its warranty. Contact us and we can advise you of this. Some manufacturers use their dealer network for warranty issues and repairs. In these cases, we will direct you to your local dealer, as they will be in a better position to assist you. If you are in doubt about whether your fault is covered by warranty, please provide as much detail as possible so our staff can advise you when they contact you.
If you believe your item is not fit for purpose, please provide as much detail as you can in the form above and we will contact you to discuss your problem.
If a return is necessary, we will arrange for our couriers to pick the order up from you and will contact you to arrange a convenient time for this.

If you have changed your mind, ordered the wrong product or just want to return it

In these cases, you may cancel your order at any point up to the end of the fourteenth day from the date you received it. You must fill in this form to indicate your wish to cancel.
Your item must be in a resaleable condition, in its original packaging, and must not have been used. If an item appears to have been used, we reserve the right to deduct an appropriate amount from any refund, to cover repairs, restocking fees or the product's reduction in value. We will of course advise you of this before proceeding.
If you require us to collect your order from you, we will deduct the cost of this from any refund. You will be notified of this before we proceed.
Any refund will be processed as soon as we have inspected the item upon its receipt by us. We regret that original delivery fees (i.e. to get the order to you in the first place) are not refundable in these cases.