Shop by Brand
Shop by Price

Aftersales & Returns

Returns

We are sorry to hear you need to return an item to us. Please click here to open our returns form, in PDF format. Please print it out, fill it in, and include it with your return as per the instructions detailed on the returns form.

If you require any further help or advice, please email our returns team at returns@gardenmachinerydirect.co.uk who will be happy to help.

Following are the terms and conditions that constitute our Return Policy

Returns

  • Returns must be initiated within 30 days from the date you received your purchase.
  • Items must be in their original state and condition and in the original packaging.
  • Include any invoice, packing slip, or proof of purchase as well as the return form.
  • Please allow 10 business days for the processing of returned items.
  • For large items, contact us for collection. The cost of both postage and collection will be deducted from your refund.
  • Please note clearance items are exempt from returns.

Refunds

  • Customers will be notified via email upon receipt of returned item.
  • An additional email will be sent within 10 business days of receipt regarding the status of the return.
  • It may take up to 14 days for a refund to post to the account utilized for purchase. 
  • A 25% administration fee will be deducted from the value of the refund.

Shipping and Handling Charges

  • Shipping charges applied to the original purchase are non-refundable.
  • Shipping costs for returned items are the responsibility of the customer and are non-refundable. 

Warranty Items

  • If your item is faulty or damaged upon receipt, please contact us at returns@gardenmachinerydirect.co.uk to arrange collection and repair/replacement.
  • There is a nationwide dealer network (see below) that may be an easier option than returning your item to us so please contact us first.
  • If upon inspection any damage is due to customer misuse, this will be chargeable.

 

Aftersales

You may need to contact our aftersales team if there are any immediate issues with your order after it has been received, namely missing items or machines that have been delivered damaged/faulty. You can do so by emailing aftersales@gardenmachinerydirect.co.uk and we will get back to you as soon as possible. You may find the answer you need on our FAQs page.

Should you encounter any faults going forward with your new machine, there is a nationwide dealer network available to you. You can visit your local dealer, who will be able to diagnose the problem and advise if any repair work is under warranty or chargeable, and conduct the repair.

Please follow the appropriate links below for your brand of machine to find your nearest dealer.

Alko - https://www.al-ko.com/shop/uk/locator/ 

Billy Goat - https://www.billygoat.co.uk/DealerLocator.aspx 

Cub Cadet - https://www.cubcadet.co.uk/servicedealers/dealer-locator 

Cobra - https://www.cobragarden.co.uk/newest_where_to_buy_.aspx 

DR - https://drpower.co.uk/dealer-locator 

Echo and Shindaiwa - https://www.echo-tools.co.uk/find-a-dealer 

Eliet - https://www.elietmachines.com/en/pages/dealer-locator.html 

Hayter - https://www.hayter.co.uk/locate-dealer 

Honda - https://www.honda.co.uk/lawn-and-garden/find-a-dealer.html 

Husqvarna - https://www.husqvarna.com/uk/dealer-locator/

Kubota - https://www.kubotadealers.co.uk/ 

Mitox - https://mitox.co.uk/dealer-locator 

Lawnflite - https://www.lawnflite.co.uk/dealer-locator

Little Wonder - https://www.littlewonder.com/dealer-locator/ 

Masport - https://masportlawnmowers.co.uk/apps/store-locator/all

Mountfield - https://www.mountfieldlawnmowers.co.uk/storelocator 

Stiga - https://www.stiga.com/uk/store-locator 

Stihl and Viking - https://www.stihl.co.uk/dealer-locator.aspx 

Tanaka - http://www.tanakapowerequipment.co.uk/dealerlocator/ 

Toro - https://www.toro.com/en-gb/locator 

Garden Machinery Direct