Aftersales & Returns

Returns

We are sorry to hear you need to return an item to us. Please click here to open our returns form, in PDF format. Please print it out, fill it in, and include it with your return as per the instructions detailed on the returns form.

If you require any further help or advice, please email our returns team at returns@gardenmachinerydirect.co.uk who will be happy to help.

Following are the terms and conditions that constitute our Return Policy

Returns

Returns must be initiated within 30 days from the date you received your purchase.
Items must be in their original state and condition and in the original packaging.
Include any invoice, packing slip, or proof of purchase as well as the return form.
Please allow 10 business days for the processing of returned items.
For large items, contact us for collection. The cost of both postage and collection will be deducted from your refund.
Please note clearance items are exempt from returns.

Refunds

Customers will be notified via email upon receipt of returned item.
An additional email will be sent within 10 business days of receipt regarding the status of the return.
It may take up to 14 days for a refund to post to the account utilized for purchase.
A 25% administration fee will be deducted from the value of the refund.

Shipping and Handling Charges

Shipping charges applied to the original purchase are non-refundable.
Shipping costs for returned items are the responsibility of the customer and are non-refundable.

Warranty Items

If your item is faulty or damaged upon receipt, please contact us at returns@gardenmachinerydirect.co.uk to arrange collection and repair/replacement.
There is a nationwide dealer network (see below) that may be an easier option than returning your item to us so please contact us first.
If upon inspection any damage is due to customer misuse, this will be chargeable.

Aftersales

You may need to contact our aftersales team if there are any immediate issues with your order after it has been received, namely missing items or machines that have been delivered damaged/faulty. You can do so by emailing aftersales@gardenmachinerydirect.co.uk and we will get back to you as soon as possible. You may find the answer you need on our FAQs page.

Should you encounter any faults going forward with your new machine, there is a nationwide dealer network available to you. You can visit your local dealer, who will be able to diagnose the problem and advise if any repair work is under warranty or chargeable, and conduct the repair.

Please follow the appropriate links below for your brand of machine to find your nearest dealer.

Alko - https://www.al-ko.com/shop/uk/locator/

Billy Goat - https://www.billygoat.co.uk/DealerLocator.aspx

Cub Cadet - https://www.cubcadet.co.uk/servicedealers/dealer-locator

Cobra - https://www.cobragarden.co.uk/newest_where_to_buy_.aspx

DR - https://drpower.co.uk/dealer-locator

Echo and Shindaiwa - https://www.echo-tools.co.uk/find-a-dealer

Eliet - https://www.elietmachines.com/en/pages/dealer-locator.html

Hayter - https://www.hayter.co.uk/locate-dealer

Honda - https://www.honda.co.uk/lawn-and-garden/find-a-dealer.html

Husqvarna - https://www.husqvarna.com/uk/dealer-locator/

Kubota - https://www.kubotadealers.co.uk/

Mitox - https://mitox.co.uk/dealer-locator

Lawnflite - https://www.lawnflite.co.uk/dealer-locator

Little Wonder - https://www.littlewonder.com/dealer-locator/

Masport - https://masportlawnmowers.co.uk/apps/store-locator/all

Mountfield - https://www.mountfieldlawnmowers.co.uk/storelocator

Stiga - https://www.stiga.com/uk/store-locator

Stihl and Viking - https://www.stihl.co.uk/dealer-locator.aspx

Tanaka - http://www.tanakapowerequipment.co.uk/dealerlocator/

Toro - https://www.toro.com/en-gb/locator

Step 2: Please fill in the form below:


Full Name:	*
Order ID:	*
	Please enter your order ID, starting with GMDIN. This will be on your order confirmation emails and invoices
Telephone Number:	*
	Please enter a landline or mobile telephone number so that we can contact you for more information or to arrange a collection.
Email Address:	*
	We may contact you by email regarding your return request, such as to arrange a collection.
Product(s) to be Returned:	*
	Please enter the name of the product(s) you are returning from your order. If returning multiple products, list them on multiple lines. For an entire order, simply write ALL.
Would You Prefer a Refund or Replacement?	Refund * Replacement
	Our ability to offer either of these depends on our inspection of your item once received back
Reason for Return:	*
	Select the reason you are returning your item(s)
Additional Comments:	*
	Please include more information relating to your return

Upload a Photo:
	If you would like to upload a photo to demonstrate an issue or damage to your machine, please feel free.
Upload a Photo (2):

	*
	Please add the two numbers

Returns Terms & Conditions

If you have changed your mind, ordered the wrong product or just want to return it

In these cases, you may cancel your order at any point up to the end of the fourteenth day from the date you received it. You must fill in this form to indicate your wish to cancel.
All returns of this type will be subject to a 25% handling charge
Your item must be in a resaleable condition, in its original packaging, and must not have been used. If an item appears to have been used, we reserve the right to deduct an appropriate amount from any refund, to cover repairs, restocking fees or the product's reduction in value. We will of course advise you of this before proceeding.
If you require us to collect your order from you, we will deduct the cost of this from any refund. You will be notified of this before we proceed.
Any refund will be processed as soon as we have inspected the item upon its receipt by us. We regret that original delivery fees (i.e. to get the order to you in the first place) are not refundable in these cases.

Please note: For orders where you have changed your mind, you have ordered the wrong product or you no longer require it, the items must be sent back (or collected by us) at your expense and will be subject to a 25 percent handling charge. We are also unable to refund the original postage cost (if applicable) on your order in these cases. If you do require us to collect your order, collection costs will be agreed in advance with you, and will be deducted from any final refund amount.

Step 2: Please fill in the form below:


Full Name:	*
Order ID:	*
	Please enter your order ID, starting with GMDIN. This will be on your order confirmation emails and invoices
Telephone Number:	*
	Please enter a landline or mobile telephone number so that we can contact you for more information or to arrange a collection.
Email Address:	*
	We may contact you by email regarding your return request, such as to arrange a collection.
Is the Product Unused, in Original Packaging?	Yes * No
	Please note, we can only accept returns for orders placed by mistake or no longer wanted if the item is unused, 'As New' and in its original packaging.
Product(s) to be Returned:	*
	Please enter the name of the product(s) you are returning from your order. If returning multiple products, list them on multiple lines. For an entire order, simply write ALL.
Return Method:	I will return the item(s) at my own expense * Please arrange collection of my item(s)
	Please indicate whether you are returning the product at your own expense (be sure to use a recorded delivery method), or if you require us to arrange a collection for you (we will contact you to advise you of the cost of this).

	*
	Please add the two numbers

Returns Terms & Conditions

If you have changed your mind, ordered the wrong product or just want to return it

In these cases, you may cancel your order at any point up to the end of the fourteenth day from the date you received it. You must fill in this form to indicate your wish to cancel.
All returns of this type will be subject to a 25% handling charge
Your item must be in a resaleable condition, in its original packaging, and must not have been used. If an item appears to have been used, we reserve the right to deduct an appropriate amount from any refund, to cover repairs, restocking fees or the product's reduction in value. We will of course advise you of this before proceeding.
If you require us to collect your order from you, we will deduct the cost of this from any refund. You will be notified of this before we proceed.
Any refund will be processed as soon as we have inspected the item upon its receipt by us. We regret that original delivery fees (i.e. to get the order to you in the first place) are not refundable in these cases.