Aftersales & Returns
Cancellation - your wish to cancel your order that has not yet been dispatched
We are sorry to hear you wish to cancel your order. If your order has not yet been dispatched, please contact us as soon as possible and we will do our very best to stop your order leaving us. In this instance, refunds are usually processed within 24 hours but please allow 2-4 working days for this to reach your bank account.
If your order has already been dispatched, please follow the returns process outlined below.
Returns - your wish to return part/all of your order (download our returns form)
We are sorry to hear you need to return an item to us. Please click here to open our returns form, in PDF format. Please print it out, fill it in, and include it with your return. Returns can be made via post or at our head office in Worcester.
Customers will be notified upon receipt of their return. Any deductions will be made from the refund amount, with the refund being processed within 10 business days to the original payment method.
If you require any further help or advice, please email our returns team at email@example.com who will be happy to help.
Second-hand items are exempt from our returns policy.
On the odd occasion, non-stock items are ordered in specially to fulfil your order and as such cannot be returned if you change your mind. We will advise you if this applies to your order before we confirm the order with our supplier.
You may need to contact our aftersales team if there are any immediate issues with your order after it has been received. Missing items or machines that have been delivered damaged must be reported within 7 days from the date of delivery, by emailing firstname.lastname@example.org and including photographic evidence (if appropriate). For all other enquiries relating to the immediate delivery of your order, you may find the answer you need on our FAQs page, or you can email us via the address above or call us on 01905 619522.
Should you encounter any faults going forward with your new machine, there is a nationwide dealer network available to you. You can visit your local dealer (warranties are held with the brand and NOT the dealer purchased from) who will be able to diagnose the problem and advise if any repair work is under warranty or chargeable, and conduct the repair. We advise trying your local dealer first as it's often quicker than returning the machine to us, and any costs relating to uplift and redelivery may be charged to the customer if the fault is deemed to be user error.
Please follow the appropriate links below for your brand of machine to find your nearest dealer.
Billy Goat - https://www.billygoat.co.uk/DealerLocator.aspx
Echo & Shindaiwa - https://www.echo-tools.co.uk/find-a-dealer
Husqvarna - https://www.husqvarna.com/uk/dealer-locator/
Kubota - https://www.kubotadealers.co.uk/
Lawnflite - https://www.lawnflite.co.uk/dealer-locator
Little Wonder - https://www.littlewonder.com/dealer-locator/
Mountfield - https://www.mountfieldlawnmowers.co.uk/storelocator
STIHL & Viking - https://www.stihl.co.uk/dealer-locator.aspx