aftersales & returns

Cancellation – your wish to cancel your order in full from the time of order to within 14 days of delivery

Under the Consumer Contracts Regulations you have the right to cancel your order from the moment you place it until 14 days after your goods have been delivered (to you, a neighbour, or your safe place). Returned goods must be in the same brand new condition and packaging in which they were received else you will be charged.

If you wish to cancel your order in full and it has not yet been dispatched, please contact us and we will do our best to stop your order leaving us. In this instance, your refund will be processed in full.

If your order has already been dispatched, please return it to us using the returns process outlined below.

Returns – your wish to return part/all of your order after it has been delivered

You have up to 14 days from when your goods have been delivered (to you, a neighbour, or your safe place) to express your wish to return any part of your order, and another 14 days after you advise of your intent to then make the return.

How to make a return

Please download our returns form, print it out, fill it in, and include it with your return to:

Unit 32 Great Western Business Park
McKenzie Way
Worcester
WR4 9GN

The cost of the return is your responsibility, as are the goods until they reach us. We strongly recommend you use an insured service so that you are covered for any damages or goods that go missing. We can arrange the collection of machinery using our courier at a cost of £80 for boxes or £120 for pallets (UK mainland only) if required.

Important information

Goods must be in the same brand new condition and packaging they were received (including on a pallet if they arrived on a pallet). A minimum of 25% of the item(s) value will be deducted from the refund total if there are any signs that the item is not in brand new condition or the original packaging. This is our discretion, and you will be contacted about any such deductions. We do not refund postage costs.

Refunds are usually processed within 10 working days of receipt to the original payment method; you will be notified by email when this has been done.

If you require any assistance, please contact aftersales@gardenmachinerydirect.co.uk.

Aftersales – you have an issue with any item(s) from your order

If you experience any immediate issues with any item in your order after it has been received, including damage during transit or missing items, please report these within 7 days from the date of delivery by emailing aftersales@gardenmachinerydirect.co.uk and include photographic evidence if appropriate.

Faulty goods

If you believe any goods to be faulty and it is within 14 days of delivery, please contact aftersales on 01905 619522 or aftersales@gardenmachinerydirect.co.uk in the first instance who may be able to assist; otherwise, we will arrange for a warranty inspection to rule out any warranty exclusions i.e. misuse or user error. If the goods are proven to be faulty, we will refund you in full. If not, the goods will be returned to you and all shipping charges will be charged to you. No goods will be refunded until the warranty inspection has taken place.

If you believe any goods to be faulty and it has been more than 14 days since delivery, you will need to get them inspected by your local dealer as detailed below.

Warranty

Warranties are held with the manufacturer and NOT the dealer purchased from; should you encounter any faults going forward with your machine, there is a nationwide dealer network available to you. Whilst we are more than happy to help, we strongly advise you visit your local dealer first to save you the hassle and cost of return, and it may be a simple fix. Your local dealer will be able to diagnose the problem and advise if any repair work is under warranty or chargeable, and conduct the repair at your request. Should you require further assistance please contact us on 01905 619522 or aftersales@gardenmachinerydirect.co.uk and we will help.

Please follow the appropriate links below for your brand of machine to find your nearest dealer.

ALKO – https://www.al-ko.com/shop/uk/locator/

Billy Goat – https://www.billygoat.co.uk/DealerLocator.aspx

Cub Cadet – https://www.cubcadet.co.uk/servicedealers/dealer-locator

COBRA- https://www.cobragarden.co.uk/newest_where_to_buy_.aspx

DR – https://drpower.co.uk/dealer-locator

Echo & Shindaiwa – https://drpower.co.uk/dealer-locator

Eliet – https://www.elietmachines.com/en/pages/dealer-locator.html

Hayter – https://www.hayter.co.uk/locate-dealer

Honda – https://www.honda.co.uk/lawn-and-garden/find-a-dealer.html

Husqvarna – https://www.husqvarna.com/uk/dealer-locator/

Kubota – https://www.kubotadealers.co.uk/

Mitox – https://mitox.co.uk/dealer-locator

Lawnflite – https://www.lawnflite.co.uk/dealer-locator

Little Wonder – https://www.littlewonder.com/dealer-locator/

Masport – https://masportlawnmowers.co.uk/apps/store-locator/all

Mountfield – https://www.mountfieldlawnmowers.co.uk/storelocator

STIGA- https://www.stiga.com/uk/store-locator

STIHL & Viking – https://www.stihl.co.uk/dealer-locator.aspx

Tanaka – http://www.tanakapowerequipment.co.uk/dealerlocator/

Toro – https://www.toro.com/en-gb/locator