Shop by Brand
Shop by Price

Aftersales & Returns

Cancellation - your wish to cancel your order that has not yet been dispatched

We are sorry to hear you wish to cancel your order. If your order has not yet been dispatched, please contact us as soon as possible and we will do our very best to stop your order leaving us. In this instance, refunds are usually processed within 24 hours but please allow 2-4 working days for this to reach your bank account.

If your order has already been dispatched, please follow the returns process outlined below. All terms and conditions apply.

Returns - your wish to return part/all of your order (download our returns form)

We are sorry to hear you need to return an item to us. Please click here to open our returns form, in PDF format. Please print it out, fill it in, and include it with your return. Returns can be made via post or at our head office in Worcester.

  • Returns must be initiated within 14 days from the date you received your purchase. You then have a further 14 days from this date to make your return. 
  • Items must be in brand new condition and in the original packaging they came in. Any promotional items must be included too.
  • You are required to arrange and pay for the return; we strongly recommend using an insured service as it is your responsibility until it reaches us, and any damage in transit is your responsibility. We can arrange a collection if necessary, charged at £60 (UK mainland only).
  • A 25% administration fee (to cover machine maintenance, re-boxing, and change of ownership details with the dealer) will apply to every item returned, and be deducted from the refund total.
  • Postage charges are not refunded.
  • We reserve the right to reject any returns or make further deductions from the refund amount if the returned item(s) fall outside of the criteria outlined above. 

Customers will be notified upon receipt of their return. Any deductions will be made from the refund amount, with the refund being processed within 10 business days.

If you require any further help or advice, please email our returns team at returns@gardenmachinerydirect.co.uk who will be happy to help.

Exemptions

Clearance and second-hand items are exempt from our returns policy, unless delivered faulty/damaged.

On the odd occasion, non-stock items are ordered in specially to fulfil your order and as such cannot be returned if you change your mind. We will advise you if this applies to your order before we confirm the order with our supplier.

Aftersales

You may need to contact our aftersales team if there are any immediate issues with your order after it has been received. Missing items or machines that have been delivered damaged must be reported within 7 days from the date of delivery, by emailing aftersales@gardenmachinerydirect.co.uk and including photographic evidence. For all other enquiries relating to the immediate delivery of your order, you may find the answer you need on our FAQs page, or you can email us via the address above or call us on 01905 619522.

Should you encounter any faults going forward with your new machine, there is a nationwide dealer network available to you. You can visit your local dealer (warranties are held with the brand and NOT the dealer purchased from) who will be able to diagnose the problem and advise if any repair work is under warranty or chargeable, and conduct the repair. We advise trying your local dealer first as it's often quicker than returning the machine to us, and any costs relating to uplift and redelivery may be charged to the customer if the fault is deemed to be user error.

Please follow the appropriate links below for your brand of machine to find your nearest dealer.

Alko - https://www.al-ko.com/shop/uk/locator/ 

Billy Goat - https://www.billygoat.co.uk/DealerLocator.aspx 

Cub Cadet - https://www.cubcadet.co.uk/servicedealers/dealer-locator 

Cobra - https://www.cobragarden.co.uk/newest_where_to_buy_.aspx 

DR - https://drpower.co.uk/dealer-locator 

Echo and Shindaiwa - https://www.echo-tools.co.uk/find-a-dealer 

Eliet - https://www.elietmachines.com/en/pages/dealer-locator.html 

Hayter - https://www.hayter.co.uk/locate-dealer 

Honda - https://www.honda.co.uk/lawn-and-garden/find-a-dealer.html 

Husqvarna - https://www.husqvarna.com/uk/dealer-locator/

Kubota - https://www.kubotadealers.co.uk/ 

Mitox - https://mitox.co.uk/dealer-locator 

Lawnflite - https://www.lawnflite.co.uk/dealer-locator

Little Wonder - https://www.littlewonder.com/dealer-locator/ 

Masport - https://masportlawnmowers.co.uk/apps/store-locator/all

Mountfield - https://www.mountfieldlawnmowers.co.uk/storelocator 

Stiga - https://www.stiga.com/uk/store-locator 

Stihl and Viking - https://www.stihl.co.uk/dealer-locator.aspx 

Tanaka - http://www.tanakapowerequipment.co.uk/dealerlocator/ 

Toro - https://www.toro.com/en-gb/locator 

 

Garden Machinery Direct